Pixel & Oak POS docs

Fixes for common problems

The problems owners hit most, with the fix for each. If yours isn't here, message us a photo of the screen.

Windows says "Windows protected your PC"

Click More info, then Run anyway. It shows because the installer is not code-signed yet. Install on Windows.

"No shift is open" when I press Pay

Press Open shift in the top bar and type the opening cash. Open and close the shift.

The printer prints nothing

• ✓In Settings → Printers, check the connection is the right one (USB, Wi-Fi or LAN) and press Test print.
• ✓USB: the printer must show in Windows (its driver installed). Unplug it and plug it back in, then pick it again.
• ✓Wi-Fi or LAN: check the IP address (the printer can print it on a self-test page) and that the port is 9100.
• ✓Check the paper width (58 or 80 mm) and that the paper roll is the right way round: thermal paper only prints on one side.

The cash drawer won't open

Its cable goes into the printer's drawer port. In Settings → Printers, try Pin 5 and 100 ms (stronger), then Test drawer. Check it is set to open on the sales you expect: every sale or cash sales only.

Someone forgot their PIN

An Admin can set a new one in Users → the person → Change PIN or password. There is no "forgot password", so keep two Admins.

Website orders stopped coming in

Check the till is on and a shift is open. Then open Settings → Online orders: the card shows the last check and any problems, and Check for orders now tries straight away. Website orders.

The till says sales are stopped

The trial or the licence has ended. Your data is safe: send us the Device ID from Settings → About. Trial and licence.

Double-clicking the icon does nothing

The till is already open: only one copy runs, and opening it again brings it to the front. Check the taskbar.