Ruby pricing and features
Ruby is a live answering service. Its published paid plans start at $250 a month. Everything below is read from ruby.com.
- Starting price
- $250 / month
- At 150 calls × 3 min
- $1,725 / month (500 minutes)
- Setup fee
- None: no fees for activation, onboarding, setup, customization or coverage at certain times
- Contract
- Not stated
- Free trial
- Not stated
- Money-back
- Not stated
- Coverage
- 24/7, including weekends and holidays
- Languages
- English, Spanish
- HIPAA
- Yes
- SOC 2
- Not stated
- Demo line
- 844-311-7829
Plans
| Plan | Monthly | Includes | Overage |
|---|---|---|---|
| 50 minutesper month | $250 | 50 minutes | — |
| 100 minutesper month | $395 | 100 minutes | — |
| 200 minutesper month; labeled “Most popular” | $720 | 200 minutes | — |
| 500 minutesper month | $1,725 | 500 minutes | — |
Worth knowing. Live receptionists only: Ruby says an AI receptionist answering calls on its own is not how it works. Overage rates are not published, and its FAQ suggests asking what costs extra (holiday coverage, bilingual answering, scheduling, integrations, setup). Describes its receptionists as HIPAA-compliant; no BAA mentioned.
Features
- Appointment bookingYes
- Warm transfer to youNot stated
- Text follow-upNot stated
- Call recordingNot stated
- Lead qualificationYes
- Intake formsYes
- Bilingual answeringYes
Integrations
Industries they name
Sources
Prices and features are read from each provider’s own website and dated. They change; check the provider before you sign. Nobody pays to be listed here, and there are no affiliate links.
- pricingwww.ruby.com/pricing/
- pricingwww.ruby.com/faq/
- featureswww.ruby.com/
- featureswww.ruby.com/faq/
- hipaawww.ruby.com/pricing/
- hipaawww.ruby.com/
- integrationswww.ruby.com/integrations/
- industrieswww.ruby.com/
- demowww.ruby.com/
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Your answering service is only half of it.
I don’t sell answering services. I build the parts around them: a website that books appointments by itself, the connection that drops each call into your CRM or practice software, and AI assistants that answer the same questions in text.