Site down, white screen, checkout failing, or a security warning in front of every visitor. Whatever it is, it is costing you money for as long as it lasts, and the advice on forums assumes you have a spare afternoon.
Tell us what happened and we will diagnose it today. You get a fixed quote before any work starts, so there is no open-ended hourly bill at the worst possible moment. You do not need to be on a monthly plan and you do not need to move your hosting.
Worth knowing: The single most expensive mistake in a WordPress emergency is changing things at random before anyone has taken a backup. If your site is broken right now: take a full backup of files and database first, even a broken one. It preserves your options, and it takes five minutes.
White screen of death, 500 errors, database connection failures, or a fatal error after an update. Usually diagnosed within the hour.
Malware removal, backdoor hunting, patching the entry point, and submitting for review if browsers or Google have flagged you.
The most common emergency there is. We roll back safely, then work out which update caused it and how to apply it without the breakage.
Payment gateway errors, orders not arriving, contact forms silently dropping submissions. Every hour of this is lost revenue you can measure.
Lost credentials, a hacked administrator account, or a redirect loop on wp-login. Recovered without a rebuild.
A host move that went wrong, mixed content warnings, broken permalinks, or a staging site accidentally overwriting production.
A sentence is enough. Include the URL and roughly when it started; the exact error message helps but is not required.
We find the actual cause rather than guessing. You get told in plain language what broke and why.
One price before any work begins. Emergencies are exactly when open-ended hourly billing goes badly for the client.
We fix it, then close the hole so the same thing cannot happen again next month.
Same day for genuine emergencies. Send the URL and a description and you will hear back with an initial assessment rather than a scheduling link. If it is going to take longer than that, we say so immediately so you can find someone else rather than waiting on us.
Most emergencies land between $150 and $600 depending on what broke and how long it has been broken. You get a fixed quote after diagnosis and before any work starts. A site that has been compromised for weeks costs more than one that broke this morning, which is a good reason not to wait.
No. This is one-off work and you are free to walk away afterwards. We will tell you honestly whether ongoing maintenance would have prevented what just happened, but that is information rather than a condition.
Take a full backup of files and database before touching anything, even though the site is compromised; it preserves evidence and your options. Then change your hosting and database passwords. Do not delete files at random, because that usually destroys the trail to how they got in and leaves the backdoor untouched.
Yes, any host. We will need temporary admin or SFTP access, and you should revoke it once the work is done — we will remind you to.
Then you do not pay for the fix. If the only realistic route is a rebuild from a clean backup we will say so, quote that separately, and you decide. Charging for an outcome we did not deliver is not a business we want.
Send the URL and what happened. You’ll get an assessment today and a fixed quote before any work starts — no monthly plan required.