The problemYour site shows a critical error, and every customer can see it.
In shortEmergency WordPress support is one-off help for a WordPress site that is down, hacked, showing a critical error or failing at checkout. It suits small businesses with no developer on call. We start diagnosis the same day and give a fixed quote before any work, with most fixes quoted between $150 and $600. No monthly plan is needed.
Your site is down, showing a white screen, or telling every visitor there has been a critical error. Maybe wp-admin is dead too, so there is no dashboard to fix it from. Your host ran a repair, called it a WordPress problem, and the error came back. Every forum fix assumes you are happy editing wp-config.php over FTP. Meanwhile, the site costs you money for as long as it stays down.
Tell us what happened and we will diagnose it today. You get a fixed quote before any work starts, so there is no open-ended hourly bill at the worst possible moment. Most emergency fixes are quoted between $150 and $600. You do not need a monthly plan and you do not need to move your hosting. If the site looks hacked rather than broken, our hacked-site guide is the faster route.
Maintained by Haider Ali, Founder & CEO · Updated
The emergencies we see most, what each one costs you, and what we do first.
Every visitor sees the error, you cannot edit anything or even post a notice, and the recovery email WordPress sends does not get you back in.
What we doWe work from the server side over SFTP or the hosting panel, read the PHP error log, disable the plugin or theme that crashed, and bring the dashboard back.
Downtime that runs for days while the host repairs the database and the error returns anyway.
What we doWe find the cause behind it: a bloated options table, a runaway plugin, memory limits after a PHP upgrade, or exhausted connections. Then we fix that, not just the symptom.
The site breaks at the worst time, often with no staging copy to fall back on.
What we doWe roll back safely first so you are back online, then find which update caused it and re-apply it on a staging copy so the fix sticks.
Sales stop while the store still looks open. Every hour is lost revenue you can count.
What we doWe trace the checkout flow through settings, snippets, the gateway and caching, fix it or roll it back, and place a real test order before we call it fixed.
Hours of trial and error during the outage, and a real risk of making it worse, since one typo in wp-config.php takes the whole site down.
What we doWe do the debugging ourselves and explain what broke in plain English. You never have to touch a config file.
Permanent data loss if an old or infected backup is restored over the live site, or content is deleted by mistake.
What we doA full backup of files and database before anything is touched. Restores and scans happen on a staging copy first.
| Response | Diagnosis the same day for genuine emergencies |
|---|---|
| Price | Fixed quote after diagnosis; most fixes are quoted between $150 and $600 |
| Monthly plan | Not needed. This is one-off work |
| Hosting | Any host. You do not need to move |
| Access | A temporary admin or SFTP account, never passwords by email, revoked when we finish |
| If we cannot fix it | You do not pay for the fix |
| Best for | Small businesses with no developer on call |
| Hacked, not broken? | Spam redirects and Google warnings go to our hacked-site and malware removal pages |
Worth knowing: The single most expensive mistake in a WordPress emergency is changing things at random before anyone has taken a backup. If your site is broken right now: take a full backup of files and database first, even a broken one. It preserves your options, and it takes five minutes.
White screen of death, 500 errors, database connection failures, or a fatal error after an update.
Malware removal, backdoor hunting, patching the entry point, and submitting for review if browsers or Google have flagged you. Our hacked-site guide covers the full process.
The most common emergency there is. We roll back safely, then work out which update caused it and how to apply it without the breakage.
Payment gateway errors, orders not arriving, contact forms silently dropping submissions. Every hour of this is lost revenue you can measure.
Order emails, password resets and form notifications that never arrive, usually because WordPress mail is blocked without a proper mail service.
Lost credentials, a hacked administrator account, or a redirect loop on wp-login. Recovered without a rebuild.
A host move that went wrong, mixed content warnings, broken permalinks, or a staging site accidentally overwriting production.
A 22-second look at emergency support: same-day diagnosis for genuine emergencies, any host, and temporary access revoked when we finish. Fixed quote after diagnosis; most fixes from $150.
Critical error on your site. Every customer sees it. wp-admin is dead too. Checkout down; sales stop. One typo in wp-config.php makes it worse. There’s a better way. Emergency WordPress support for a site down right now. Fixed quote after diagnosis. Any host, no move needed. Temporary access, revoked after. From $150 · Same-day diagnosis · fixed quote. Get help today. pixelandoak.com/emergency-wordpress-support
A PHP fatal error, usually from a plugin, theme or PHP version change. Safe first step: check the admin email inbox for the recovery-mode link WordPress sends, which can let you log in and pause the faulty plugin.
WordPress cannot reach its database: wrong credentials, a database server under strain, or a crashed table. Safe first step: ask your host whether the database server is up before you change anything.
Often a fatal error with error display switched off, or PHP running out of memory. Safe first step: note the last update or plugin you added, because that is the usual suspect.
A server-level failure, often a broken .htaccess file, a PHP error or a resource limit. Safe first step: ask your host for the error log entry from the time it started.
An update was interrupted and left a .maintenance file behind in the site root. Removing that one file usually brings the site back.
WordPress mail is often blocked or sent to spam without a proper mail service. Safe first step: send a test through the form and check the spam folder.
A gateway, caching or update conflict in WooCommerce. Safe first step: do not restore a backup over a live store, because it can wipe recent orders.
A sentence is enough. Include the URL and roughly when it started; the exact error message helps but is not required.
We find the actual cause rather than guessing. You get told in plain language what broke and why.
One price before any work begins. Emergencies are exactly when open-ended hourly billing goes badly for the client.
We fix it, close the gap so a repeat is much less likely, and send you a short note on what broke, why, and what we changed.
Same day for genuine emergencies. Send the URL and a description and you will hear back with an initial assessment rather than a scheduling link. If it is going to take longer than that, we say so immediately so you can find someone else rather than waiting on us.
Most emergency fixes are quoted between $150 and $600, depending on what broke and how long it has been broken. You get a fixed quote after diagnosis and before any work starts. A site that has been compromised for weeks costs more than one that broke this morning, which is a good reason not to wait.
It means PHP hit a fatal error, usually caused by a plugin, a theme or a PHP version change on your host. WordPress also emails the site admin a recovery-mode link that can let you log in and pause the faulty plugin. If that email never arrived or did not help, we fix it from the server side.
You need access outside WordPress: SFTP or your hosting file manager. From there, the error log shows which plugin or theme failed, and renaming that plugin folder switches it off. If you are not comfortable doing that, send us temporary SFTP access and we will do it, then find out why it failed.
Because the repair fixed the symptom, not the cause. Common causes are a database bloated with autoloaded options, a plugin opening too many connections, memory limits after a PHP upgrade, or a database server that is overloaded on shared hosting. We find which one it is so the error stops returning.
No. This is one-off work and you are free to walk away afterwards. We will tell you honestly whether ongoing maintenance would have prevented what just happened, but that is information rather than a condition. You can come back for another one-off job whenever you need one.
Hacked sites usually show spam redirects, content you did not write, unknown admin users or a Google warning. Broken sites show errors, white screens or failed checkouts. If it looks hacked, take a full backup before touching anything, change your hosting and database passwords, and do not delete files at random. Our hacked-site guide walks through the rest.
Yes, any host, and alongside your developer or agency if you have one. We need temporary admin or SFTP access, never your passwords by email, and you should revoke it once the work is done. We will remind you to.
Then you do not pay for the fix. If the only realistic route is a rebuild from a clean backup we will say so, quote that separately, and you decide. Charging for an outcome we did not deliver is not a business we want.
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